Please be aware you are now leaving an official Rolls-Royce Motor Cars web page, click below to proceed to an external webpage.
If you have any comments or questions about this website or any aspect of our services please contact our Marketing Communications Team:
Marketing Communications Team
By entering this website you agree to be bound by all of the Terms and Conditions as set out below. If you do not accept these Terms and Conditions of use please leave this website.
1. About us
JCT600 Limited (“we”, “us”) is a company registered in England and Wales (Company Registration Number 00413250). Areas of this website relate to our Distributors and Suppliers and to the extent that any information is provided on their behalf we are not responsible for its content. Please contact the Distributor or Supplier directly if you wish to deal with them.
JCT600 Limited is registered in England and Wales with registered number 00413250. Its registered address is Tordoff House, Apperley Bridge, West Yorkshire, BD10 0PQ.
JCT600 Limited is an Appointed Representative of ITC Compliance Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activity only (Firm Reference Number 313486). JCT600 Limited is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activity (Limited Permissions) (Firm Reference Number 660796).
2. Accuracy of information on this website and third party websites
We attempt to keep all information on this website up-to-date. The product specifications contained in this website, however, are for information purposes only. As we continually enhance our products, alterations in our models or standard or optional equipment may occur. We reserve the right to change these product specifications at any time without notice. For accurate up-to-date information, please contact your nearest or preferred JCT600 dealer.
We are not responsible for the content of any third party website.
3. No contract formation
As the content of this website is solely provided for general information purposes it is not intended to constitute an offer for the sale of any specific goods.
4. Non-affiliation of distributors and suppliers
Distributors and Suppliers are independent principals who trade in their own right and are not our agents and cannot bind us by any express or implied undertaking.
5. Fuel Economy figures
Fuel Economy statistics are provided in compliance with European Union Directive 93/116/EC.
6. Safety advice
Any reference to the performance or speed of our vehicles on this website shall not constitute an encouragement to drive hazardously or to violate traffic laws. This website is not intended to be a substitute for the important safety information which is contained in the vehicle handbook provided with our vehicles.
7. Intellectual Property Rights – Copyright and Trademarks
All rights in the content of this website including copyrights, design rights, database rights, patents, inventions, know-how, source codes and any other intellectual property rights are owned by or are licensed to us. You are permitted to display these materials on a computer screen and to download and print a hard copy for using this as an information resource on us.
You undertake not to:
- alter or remove any copyright, trademark or other proprietary notices;
- replicate, download, relay, dispatch, distribute or publicise any text, illustration, chart, graphic, icon, logo, image, and the arrangement thereof, and any underlying source code and software, for any commercial or public purpose without our prior written consent or the respective copyright holder;
- use this website to upload or distribute any material that contains viruses or the like or to do anything that may interfere with or disrupt this website or its services;
- establish a link to this website from any other website, intranet or extranet site without our prior written consent.
8. Website reliability
Whilst we attempt to avoid any errors on this website, no guarantee can be made as to its uninterrupted and error free usage. We reserve the right to suspend or withdraw the entire or any part of the website at any time without notice without incurring any liability.
9. Disclaimer of Warranties
ALL EXPRESS WARRANTIES, REPRESENTATIONS, CONDITIONS OF ANY KIND OR OTHER TERMS IMPLIED BY STATUTE OR COMMON LAW WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS WEBSITE ARE HEREBY EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.
WE SHALL NOT BE LIABLE IN ANY CIRCUMSTANCES FOR ANY DIRECT OR INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE (WHETHER FOR PROFIT OR LOSS OR OTHERWISE) COSTS, CLAIMS, EXPENSES OR OTHER CLAIMS FOR COMPENSATION WHATSOEVER, WHETHER CAUSED BY THE ACTS, OMISSIONS OR THE NEGLIGENCE OF JCT600 LIMITED, ITS EMPLOYEES OR AGENTS, WHICH ARISE OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE OR THE INFORMATION, CONTENT MATERIALS OR PRODUCTS INCLUDED ON THIS WEBSITE, EXCEPT IN RESPECT OF DEATH OR PERSONAL INJURY CAUSED BY JCT600 LIMITED, ITS EMPLOYEES OR ITS AGENTS PROVEN NEGLIGENCE.
WE DO NOT ACCEPT ANY RESPONSIBILITY OR LIABILITY FOR ACCESS TO OR MATERIAL ON ANY WEBSITE THAT IS LINKED FROM OR TO THIS WEBSITE.
We reserve the right to change these Terms and Conditions at any time without prior notice. The new version will be posted on the website and will take effect and govern all use of the website immediately upon posting.
11. Survival of Conditions
If any provision of these Terms and Conditions is or becomes illegal, invalid or otherwise unenforceable under the laws of any state or country, it shall be removed from these Terms and Conditions. The legality, validity and enforceability of any other provision under the law of that jurisdiction and the legality, validity and enforceability of that or any other provision under the law of that jurisdiction shall not be concerned or harmed.
These Terms and Conditions will be solely governed by and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to resolve any disputes relating to these Terms and Conditions.
13. How to contact us
If you have any comments or questions about this website or any aspect of our services please contact our Marketing Communications Team:
Marketing Communications Team
If you wish to contact one of our Regional Offices please use the contact information contained in the franchise pages – Contact Us section of the website.
© 2018 JCT600 Limited. All rights reserved
JCT600 Ltd including its subsidiaries (“we”, “our”, ”us”) are committed to protecting and respecting any personal information our customers, suppliers, employees, workers and third parties share with us.
This statement describes what types of personal information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited “junk” email or communications, or share your data with anyone else who might. We do not sell your information to third parties but we do work closely with selected partners who help us to provide you with the information, products and services that you request from us. For example, selected finance companies who provide finance for your vehicle purchase.
What information do we collect?
We collect information about you and your vehicle when you engage on our website or contact one of our retail centres. This contact may be electronically, by telephone, by post or in person. We will also collect your information when it is shared with us following your contact with one of our manufacturer partners, for example when requesting a test drive. We only request information which is necessary, relevant and adequate for the purpose you are providing it. The information we collect includes some or all of the following:
- Name (including title)
- Phone number
- Date of birth
- Email address
- Vehicle information (including make and model, registration number, VIN, mileage, service and warranty information)
- The date and time you used our services
- Details of any transactions between you and us
- The pages you visited on our website and how long you visited us for
- Your IP address
- Your GPS location (where you have permitted access to this)
- The internet browser and devices you are using
- The website address from which you accessed our website
- Where you engage with us in a business context we may collect your job title, company contact details, fleet size and company details
- Voice recordings of calls you make to us
- “Live Chat” records
- CCTV images collected during site monitoring security purposes
- Any information within correspondence you send to us
How do we use this information?
When you contact one of our retail centres we may request your explicit consent for our manufacturer partners and finance partners (specific to your vehicle type) to contact you for marketing purposes. Please be aware we are doing this on behalf of our manufacturer/finance partners as part of our franchised agreement with them and the consent/non-consent you provide will not affect the way in which we process your information. Non-consent to the manufacturers request does not influence any transaction between ourselves. A copy of their privacy statement will be available at the time of this request for consent.
Legal Basis for Processing your Personal Data
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
We may use your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
- Processing necessary for us to support customers with sales and other enquiries
- To respond to correspondence you send to us and fulfil the requests you make to us (for example test drives, service requests, brochure requests and information about specific vehicles)
- To provide vehicle support and services (for example warranty services)
- Processing necessary for us to respond to understanding customers and drivers needs
- To analyse, evaluate and improve our products and services to ensure your contact with us is more useful and enjoyable
- To undertake market analysis, research and customer surveys so we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in.
- Processing necessary for us to promote our business and services
- To send targeted marketing information from time to time after you have purchased a product or service from us, including
- Vehicle servicing, warranty and MOT reminders as they fall due
- Product launches, special events and offers tailored to assumed buying patterns
- To administer competitions and promotions that you enter with us from time to time and distribute prizes.
- To send targeted marketing information from time to time after you have purchased a product or service from us, including
- Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
- To verify the accuracy of information that we hold about you and create a better understanding of you as a customer
- For network and information security purposes, in order for us to protect your information against loss, damage, theft or unauthorised access
- To comply with a request from you in connection with the exercise of your rights (i.e. where you have asked us not to contact you for marketing purposes we will keep a record of this on our suppression lists in order to comply with your request)
- To inform you of updates to our terms and conditions and policies
- To enforce or protect our contractual or other legal rights or to bring or defend legal proceedings
- To assist in providing a safe and secure environment within our premises
- To manage your queries, complaints and claims
Legal or Regulatory Obligation
We may process your information to comply with our legal requirements (i.e. to register your car with the DVLA or to assist with HMRC).
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
Where customers and contacts have given consent prior to the new General Data Protection Regulations coming into force on 25 May 2018 we will continue to send targeted marketing of our products and services. We may also rely on a “soft opt-in” to send you targeted marketing material where it is legal to do so. You can withdraw this consent by contacting us at any time.
How do we share this information?
In addition to the third parties mentioned, we may disclose your information to third parties for our following legitimate interests as follows:
- to staff members in order to facilitate the provision of goods or services to you;
- to our affiliated entities to support internal administration;
- IT software providers that host our website and store data on our behalf;
- professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;
- HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
On rare occasions your personal data may be stored outside the European Economic Area (EEA). When this is the case we ensure sufficient agreements and processes are in place to replicate the data storage and security provisions that exist within the EEA.
We do not sell your information to third parties. However, we may from time to time share your information with our selected business partners under the following categories. Where we do share your information we take the necessary steps to ensure any third party handling this information fully complies with data protection legislation and protects your information just as we do. We will only disclose personal information that is necessary for them to provide the service.
To provide products or services you have requested
During the course of a transaction with us you may request additional products and services which are supplied by our carefully selected list of suppliers these may include guaranteed asset protection, tyre and alloy insurance and extended warranties along with other products. We will pass your information with your agreement to the third party for the fulfilment of your order. When this is the case we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
To provide finance for the purchase of a vehicle
During the purchase of your vehicle we may broker a finance deal to assist the purchase. We will provide your information upon your agreement to the selected finance partners who will use this to put the finance in place. They will not use this for marketing purposes unless your explicit consent has been given.
To our manufacturer partners
During the course of a transaction with us (vehicle purchase or vehicle service), some of your personal information may be shared with our manufacturer partners to enable them to analyse and evaluate sales data to further enhance their product offerings, they may also contact you to carry out a customer survey. Occasionally we may share voice recordings to support our customer service levels. They will not use this for marketing purposes unless your explicit consent has been given.
To deliver our targeted marketing
Following a purchase of a product or service we will carry out targeted marketing such as service reminders, to enable this your data may be provided to one of our marketing fulfilment partners. We will only provide information necessary to fulfil this and data will be erased by these third parties once processing is complete.
How long do we keep your information for?
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (I.e. you are a customer of ours having purchased a car or had a vehicle service) we will continue to hold your personal information. Once this relationship ends we will retain your data for 10 years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend any legal claims.
Where we have obtained your personal information following a request for test drive, brochure, quotation or any other information on our products or services we will retain this information for a period of 3 months following the last contact with you. Should you in that period form a relationship with us by purchasing one of our products or services we will hold your information as stated above. If a customer relationship is not formed then after 3 months we will ask whether you would like to receive information on any special offers or events we have from time to time. If you say no then after a further 9 months your personal data will be removed from our database, otherwise you will remain on our database until you let us know differently.
The exceptions to these retention periods are where,
- The law requires us to hold your personal information for a longer or shorter period
- You have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 10 years following the date of the complaint or query
- You exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under the law.
How can you manage the information we hold about you?
It is important that the personal data we hold about you is accurate and current. Please keep us informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form. If you would like a copy of some or all of your personal data, please visit www.jct600.co.uk/sar. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request.
You can also ask us to undertake the following:
- update or amend your personal data if you feel this is inaccurate;
- remove your personal data from our database entirely;
- send you copies of your personal data in a commonly used format and transfer your information to another entity where you have supplied this to us, and we process this electronically with your consent or where necessary for the performance of a contract; or
- restrict the use of your personal data.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions. Except in rare cases we will respond to you within 30 days after we have received any requests.
Please send any requests relating to the above to our Group Data Manager at, JCT600 Ltd, Tordoff House, Apperley Bridge, West Yorkshire, BD10 0PQ specifying your name and the action you would like us to undertake.
How do we secure and protect your personal information?
JCT600 Ltd use technical and organisational security measures to protect the personal information we hold against manipulation, loss, destruction and access by third parties. These measures are continually improved in line with technological developments.
We will store all the personal information we hold on our secure servers located in specialist hosting centres. These servers are accessed via a secure firewall using individual password protected logins. Where we hold personal information in hard copy/paper format this will be stored in secure archiving.
Where we pass your information to third parties to process on our behalf we will have contracts in place which restrict the processing to that requested by us and also specify deletion of the information once processing is complete.
In certain cases where we share your information with third parties such as our manufacturer and finance partners they will become data controllers and will be bound by the same legislation as we are, you will be able to review their privacy statements and manage your information with them.
Our website may contain links to other websites run by organisations which we do not control. This policy does not apply to those other websites and Apps. We provide links to those websites solely for your information and convenience and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Your disclosure of personal information to third party websites is at your own risk.
We use so-called social plugins (buttons) of social networks such as Facebook, Google+ and Twitter. After activation these buttons provide a direct link to the social network you selected and can transfer data independently of whether or not you interact with the button. Your visit to the website can then be assigned to your user account.
We have no influence on the scope of data that is collected by these buttons. The data use policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.
Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website, these changes will take effect 7 days after the date the modified version was posted to the website. We recommend you regularly check for changes and review this policy when you visit our website. If you do not agree with any aspect of the updated policy you must notify us on our contact details below.
This policy was last updated on 11 May 2018.
JCT600 Ltd – Contact Details
To submit a Subject Access Request please visit www.jct600.co.uk/sar
Post: Group Data Manager, JCT600 Ltd, Tordoff House, Apperley Bridge, West Yorkshire, BD10 0PQ
Should you wish to amend your data preferences and the way you receive communications from ourselves please visit www.jct600.co.uk/datapreferences
If you have any specific data protection concerns or a complaint you can address them to our Group Data Manager by visiting www.jct600.co.uk/datacomplaint
Having contacted us if you are still unhappy, you have the right to lodge a complaint with the data protection regulator
Post: Information Commissioner’s Office
Phone: 0303 1231113
What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at: www.allaboutcookies.org
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around. No personally identifiable information is collected by the cookies on our sites.
The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.
Disabling/Enabling all cookies
You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.
Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Disabling/Enabling specific cookies
Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.
More information about cookies
There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;
Strictly Necessary Cookies – Enable services you have specifically asked for
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Performance Cookies – Collect anonymous information on the pages visited
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Functionality Cookies – Remember choices you make to improve your experience
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.
|This cookie is needed to identify the user's configurator session within the car configurator system.||Strictly Necessary||Session Only|
|JSESSIONID||JSESSIONID||This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time. This cookie is deleted when the browsing session is closed.||Strictly Necessary||Session Only|
|Load Balancer Cookies||ARPT1
|These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser.||Strictly Necessary||Session Only|
|Webtrends||WT_FPC||Used for maintaining anonymised session and user identification across the websites sub-domains.||Performance||10 Years|
|Responsive||Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone.||Performance||1 Day|
|ACOOKIE||is used for anonymised cross domain tracking e.g. Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com||Performance||2 Years|
|WT_NAVI||is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.)||Performance||Session Only|
|Google Analytics||__utma||Records anonymised data about a users visits to a site including: first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.||Performance||2 Years|
|These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.||Performance||Both expire after 30 mins of inactivity|
|_utmz||notes where an annoyomised visitor arrived from, grouping the information into type e.g. via a search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city.||Performance||6 Months|
|__utmv||creates groupings based on anonymised user actions, for example, create a group for all visitors who viewed a particular link or advert.||Performance||2 Years|
|_gat_UA-22497816-1||used to throttle request rate.||1 minute|
|_gat_UA-26273664-1||used to throttle request rate.||1 minute|
|_gat_UA-26273664-2||used to throttle request rate.||1 minute|
|_gat_UA-50818797-1||used to throttle request rate.||1 minute|
|_gid||Used to distinguish users.||24 hours|
|Hot jar||_hjIncludedInSample||This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.||Performance||Session Only|
|Detects initial bandwidth capability of a visitor’s computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition.||Performance||Session Only|
|DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid repeatedly showing adverts the user has already seen. The names and numbers of these cookies used on our site will vary, depending upon the number of advertising campaigns that are active at the time of your visit.
No personally identifiable information is used or stored by DoubleClick cookies.
|Targeting/ Advertising||30 Days|